Our FLexible Automated Message Exchange is a business solution that provides SMS message exchanges for SOHOs and small SMEs. It allows its users to communicate with their customer base with just a few easy clicks of the mouse! Gone will be the days of costly mailed reminders and time wasted on unanswered phone calls-- FLAME is a cheap, efficient and easy way to contact your clients!

FLAME is a software which works in tandem with our iTegno modem, allowing you to send easily-customizable SMSes to your clients. It provides a calendar/appointment feature that allows users to track appointment and send out SMS messages to clients or customer to inform or remind them of their appointment.

Case Studies for FLAME

Case 1: A Chain of Dental Clinic in Singapore

With a base of more than 6,000 patients, a chain of dental clinic in Singapore has deployed the use of FLAME to send out notification for half-yearly recall and reminders for appointment via SMS. Every day, there are dental appointment scheduled for patient, the staff uses FLAME interactively or schedule in advance notification messages to send out via SMS before the appointment date either 1 or 2 days in advance. After the appointment, staff can immediately schedule a recall date & time depending on the dental surgeon’s recommendation or the patient’s preference. Apart from using the notification feature, FLAME also allow the counter staff to send SMS messages directly to potential patients who had called to check rate or dental services when they called and leave their mobile phone number for the dental surgeon to revert back to them.

Case 2: Money Exchange & Remittance Company in Singapore

Located in a busy neighborhood shopping centre, a money exchange and remittance service company in Singapore has deployed the use of FLAME to send out notification via SMS to its regular “money changing” customers and foreign maids or workers who need to remit money back to their countries. Every day, the monetary rate varies and this company has a following of regular customers. When the exchange rates is very good, the staff can send out notification via SMS to inform all its regular customers of the good rate to attract them to visit and exchange currency. In additional, foreign maids or workers will remit money back to their country on a monthly interval and the staff can schedule automatic notification via SMS to those regular customers to remind them on a monthly basis that it is time to remit money and arrangement can be made by the company. The company also uses FLAME for ad-hoc direct SMS for other matters not related to the money exchange or remittance business but to contact their staff on the road and business contacts.